While we take every precaution to ensure safe transit, we understand incidents can happen. We offer basic coverage for shipments and can discuss additional insurance options if needed. Please report any issues immediately so we can investigate and resolve them.

In most cases, basic coverage is included for all shipments. However, the exact coverage amount may vary based on factors like shipment value and type of goods. We recommend confirming coverage details before finalizing your delivery.

Our standard shipping typically covers loss or damage up to $25,000. If your shipment exceeds this standard threshold, we suggest purchasing additional insurance for full protection.

Yes. If you’re shipping items like fine wines, electronics, or other high-value goods, we can arrange extra coverage at an added cost. Just let us know the declared value and any special requirements when requesting a quote.

First, notify us immediately with details about the shipment, including tracking information and photos of any damage. We’ll guide you through the formal claims process, which typically involves filling out a claim form and providing proof of value. Our team will coordinate with the insurer and keep you updated on the progress.

Temperature-sensitive shipments (e.g., perishable food, certain beverages, pharmaceuticals) can be covered, but they often require specialized transport like refrigerated vehicles. Coverage depends on maintaining the correct storage conditions during transit. We’ll work with you to ensure compliance and confirm coverage for these items.

Exclusions can apply to certain types of goods—like hazardous materials, cash, or extremely fragile items that require special packaging—or to certain circumstances, such as improper packing by the sender. We’ll gladly review any potential exclusions with you before shipping to ensure you’re fully informed.